Welcoming Visitors

Your introduction is vital in setting the stage for an inclusive tour. Language matters. The choices you make in the questions you initially ask your group and how you address your group reverberate through the tour. This section is divided between tour types, looking first at best practices in welcoming school or youth groups, then at best practices for welcoming adult or multigenerational groups. An inclusive language guide is included at the end of this toolkit in Appendix A.